At TASHNEX, we want you to be satisfied with our services. This policy outlines the conditions under which refunds are available for paid features on our platform.
1. Scope of This Policy
This Refund Policy applies to all paid services on the TASHNEX platform, including premium subscription plans, listing credits, featured listing upgrades, and any other paid features. It does not apply to transactions between buyers and sellers — those are governed by the terms agreed directly between the parties.
2. Subscription Plans
Monthly subscription plans may be cancelled at any time. Cancellation takes effect at the end of the current billing period; no partial-month refunds are issued. Annual subscription plans cancelled within 7 days of purchase are eligible for a full refund. Annual plans cancelled after 7 days are not eligible for a refund but will remain active until the end of the paid period.
3. Listing Credits
Unused listing credits are refundable within 30 days of purchase if no credits have been consumed. Once any credit from a purchased bundle has been used, the remaining credits in that bundle are non-refundable. Credits do not expire and carry over month to month within an active account.
4. Featured Listing Upgrades
Featured listing upgrades are non-refundable once the listing has been published and the featured placement has gone live. If a featured listing is rejected by our moderation team, the upgrade fee will be refunded in full as account credits within 3 business days.
5. Technical Failures
If a paid feature fails to activate due to a technical error on our platform (e.g., payment processed but credits not added, featured placement not applied), please contact support@tashnex.com within 7 days. We will investigate and issue a full refund or credit correction within 5 business days.
6. Duplicate Charges
If you are charged more than once for the same transaction due to a payment gateway error, contact us at billing@tashnex.com with your transaction IDs. Duplicate charges will be refunded within 7 business days after verification.
7. How to Request a Refund
To request a refund, email billing@tashnex.com with: your registered email address, the transaction ID or invoice number, the reason for the refund request, and any supporting screenshots. We will acknowledge your request within 2 business days and process eligible refunds within 10 business days.
8. Refund Method
Approved refunds are processed to the original payment method (credit/debit card, UPI, net banking). Refunds to cards typically take 5–10 business days to reflect depending on your bank. We do not issue refunds in cash or via alternative payment methods.
9. Account Termination
If TASHNEX terminates your account due to a violation of our Terms of Service, no refunds will be issued for any unused credits or remaining subscription period. If we terminate your account for reasons other than policy violations, unused credits and the pro-rated remaining subscription value will be refunded.
10. Contact
For refund queries, contact our billing team at billing@tashnex.com or call our support line during business hours (Mon–Sat, 10am–6pm IST). For escalations, write to: TASHNEX Scrap Solutions Pvt. Ltd., [Address], India.